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Our Customer Charter

We genuinely care about the experience that each of our customers has, when buying one of our homes.  

We aim to put our customers at the centre of what we do, from designing our homes through to the attention we give to building each one.  We employ trustworthy people who work to ensure that our customers have a quality home and a good experience.

We promise to always listen to you. We may not always be able to action your request but we will do everything we can to try.

We support and are a member of the Consumer Code for Housebuilders. The Code is available in full on our website so you can view the guidelines we agree to be bound by. The Code is important to us and our support demonstrates our desire to put you, our customer first. 

Ultimately, we are a team of people who take pride in our work and are passionate about doing our best. We are honest in our dealings. 

We want you to be happy in your home but if something has gone wrong, please tell us and we’ll do everything we can, to put it right.

The Consumer Code for Homebuilders

We’re also a member of the Consumer Code for Homebuilders. Supporting the Code is important to us, because it demonstrates our commitment to putting you first. But for us that’s only the beginning. Our Customer Charter shows our desire to go even further and provide you with the very best service and care that we can.

Here for you

If you have any questions about our Customer Charter or the Consumer Code for Homebuilders, please give us a call and we’ll be happy to tell you more.