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               Useful help articles to help you when moving into your new home

Your 2-year warranty

Although your home is covered by a 10-year NHBC structural warranty, we provide you with a fittings and fixtures warranty for the first 2 years as a new home is hand made with different components and may experience some defects whist you settle in.

Your 10-year NHBC warranty

The NHBC Buildmark warranty provides you with 10-year protection if issues arise due to any aspect of construction, workmanship or materials not meeting warranty standards.
 

Your appliance warranties

If you have any issue with your kitchen appliances, you should contact the manufacturer directly as they will only respond to you as the customer once you have registered your appliance with them.

How to shut off your gas, water and electricity

Every homeowner should know where their utility shut-offs are and how to use them. Learn how to switch off your gas, water and electricity in an emergency.

What to do if your electricity trips

Electricity circuit breakers can trip for a number of reasons, but there is usually an easy fix. Learn what to do if your electricity trips.

Smoke alarms

We all know the importance of smoke alarms, but many homeowners aren’t aware that alarms need maintained. Learn how to look after your smoke alarms properly.

Carbon Monoxide detector

A Carbon Monoxide detector is an essential piece of safety equipment. Learn more about the carbon monoxide detector that is fitted in your new home.

Home security

Whether you’re out and about or tucked up inside, you want to know that you and your home are safe from intruders. Here are the security features we’ve built into your new home.

Central heating and hot water

All the materials and structures in your home are brand new. It will take a bit of time for them to settle down and get comfortable. Here are some useful pointers to help you protect your home during this process.

Decorating your home and drying out

All the materials and structures in your home are brand new. It will take a bit of time for them to settle down and get comfortable. Here are some useful pointers to help you protect your home during this process.

Looking after your new lawn

Your lawn is a living plant. Just like any plant, it needs to be cared for to ensure it thrives, especially during the first few months while the grass is establishing. Learn how to care for your new lawn.

Trees, shrubs and landscaping

The trees and shrubs in your garden have been carefully planned and agreed with the local authority. Some may not even be planted yet and will be added in the next planting season. Learn more about your new garden.

What is a Residents Management Company?

All developments have shared spaces, like private estate roads, play areas and open green spaces. These areas are managed by a Residents Management Company. Learn about the RMC responsibilities.

The Management Agent

Our developments benefit from a Management Agent, who is responsible for areas of maintenance. Find out more about the role of a Management Agent.

Estate Charges

Every resident pays an annual estate charge to cover the cost of all works that need to be undertaken on behalf of the RMC.