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COINS ERP Specialist

  • Head Office, Chasetown

As a COINS ERP Specialist, you will be working in a growing IT support team dedicated to delivering quality service throughout the Group.

The primary purpose of this role is supporting the system and deliver a high quality of customer service to the company’s end users.

Who we are?

Tara Group is a family-owned independent company, consisting of four companies involved in the construction of housing. It was originally founded in 1974 by Noel Sweeney and remains in the ownership of the Sweeney Family.  With offices in Chasetown, Droitwich and Shrewsbury, we employ over 250 across our group and work with over 400 sub-contractors.

Our Group concentrates on infrastructure and groundworks, acquiring land, building sought after new developments, working in partnership with local authorities for affordable homes provision as well as delivering homes for the private rental sector (PRS).

Our vision is to leave a legacy that our customers, employees, and local communities are proud of. We have very experienced and ambitious people with the drive and ambition to deliver our long-term goals.

What will the role involve?

You will be working in a growing IT support team dedicated to delivering quality service throughout the Group.

The primary purpose of this role is supporting the system and deliver a high quality of customer service to the company’s end users.

Key role responsibilities

  • Act as the first point of contact for end users and stakeholders with COINS issues.
  • Accurately log requests reported by end users, via Telephone, Service Portal and Email.
  • Resolve all COINS related incidents, referring to external COINS support as necessary.
  • Liaise with COINS and 3rd party support providers on any outstanding requests and issues.
  • Configure COINS parameters and modules as required by the group subsidiaries.
  • Support and advise on any new COINS projects and initiatives.

What we expect from you?

We are looking for someone with previous knowledge of COINS ERP system, which is essential for this role. Experience in IT Service Desk operations is desirable but not essential. Experience of COINS deployments and configuration, with an understanding of the business benefits. Effective communication skills, excellent problem solving, intuition and dedication to the team are all required. We expect strong team working skills, an independent approach and to be professional and empathic with people throughout the company. We ask for confidence, enthusiasm and a desire to develop technically from a career development perspective

How will your career develop?

We will discuss with you how you want your career to develop and will provide the support you need. You will be set objectives that will provide clarity and purpose and a development plan that provides the right level of development for you at your stage of your career.

You will have access to a senior team that has a wealth of experience who wants to share that experience with you. You will be joining a company that develops individuals careers, provides all the necessary support within a culture that has strong family values.

Our offer?

You will be rewarded generously for your contribution.  You will be paid a market rate salary and will receive an annual bonus based upon the Company meeting its targets. You will receive a benefits package that is competitive within the industry and receive all the training and development you need. 

Equal opportunities

The Tara Group is committed both to promoting equality and diversity in the Company and to Equal Opportunities in employment.  The Company believes in equality regardless of race or racial group (including colour, nationality, ethnicity, national origins) religion, caste or belief, age, disability, gender, gender identity, gender reassignment, sexual orientation, marriage and civil partnerships, surrogacy, adoption and parental rights.  This includes any incidents of perceptive or associate discrimination and harassment.

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Our selection process

What happens next? Here you'll find more information about our selection process, what might be involved and how our People team will be on hand to support. Learn more

Apply for this role today

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